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KRASTIHOLE TECH SL · CIF: B77202738 · Pasadizo del Oeste, 13, Arganzuela, 28045 Madrid, Spain · Email: [email protected]
1. Data Controller
The data controller responsible for your personal data is KRASTIHOLE TECH SL, with company number B77202738, registered at Pasadizo del Oeste, 13, Arganzuela, 28045 Madrid, Spain. Contact: [email protected]
2. Data We Collect
We collect personal data that you provide directly to us, including: full name, email address, phone number (optional), and any information you include in order forms or support requests. We do not collect payment card data directly — payment arrangements are handled via email.
3. Purpose and Legal Basis
We process your personal data for the following purposes: (a) to process and fulfil your service orders (legal basis: performance of a contract); (b) to respond to support requests (legal basis: legitimate interest); (c) to comply with legal obligations (legal basis: legal obligation); (d) to send service-related communications (legal basis: legitimate interest or consent).
4. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Order and billing records are retained for a minimum of 5 years in accordance with Spanish tax law.
5. Data Sharing
We do not sell or rent your personal data to third parties. We may share your data with trusted service providers who assist us in operating our business (e.g., email providers, cloud hosting), subject to appropriate data processing agreements. We may disclose data when required by law.
6. International Transfers
If your data is transferred outside the European Economic Area, we ensure appropriate safeguards are in place in accordance with GDPR requirements, such as Standard Contractual Clauses.
7. Your Rights
Under the GDPR and Spanish data protection law (LOPDGDD), you have the right to: access your personal data; rectify inaccurate data; request erasure; restrict processing; data portability; object to processing; and withdraw consent at any time. To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.
8. Cookies
Our website may use cookies to improve your browsing experience. You can control cookie settings through your browser. We use only essential cookies necessary for the website to function, and analytics cookies with your consent.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over encrypted connections (HTTPS).
10. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page. We encourage you to review this policy periodically.
11. Contact
For any questions or requests regarding your personal data, please contact: KRASTIHOLE TECH SL · [email protected] · Pasadizo del Oeste, 13, Arganzuela, 28045 Madrid, Spain